Shipping policy

 

KELV ships worldwide. We are committed to getting your order to you as quickly and efficiently as possible.

 

Order Processing

 

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

 

Shipping Methods

 

We offer standard and express shipping options. The available shipping methods and costs will be displayed at checkout based on your location.

 

Free Shipping

 

We offer free shipping on all orders. No minimum order value required.

 

International Shipping

 

KELV ships to over 180 countries and territories. Please note that international orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs.

 

Order Tracking

 

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order on our website at getkelv.com/pages/where-is-my-order.

 

Undeliverable Packages

 

If a package is returned to us as undeliverable due to an incorrect address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply.

 

Lost or Stolen Packages

 

KELV is not responsible for packages that are lost or stolen after delivery confirmation. If your tracking shows delivery but you have not received your package, please contact your local carrier first. If the issue is not resolved, contact us at info@getkelv.com and we will do our best to help.

 

Contact Us

 

If you have any questions about shipping, please contact us at info@getkelv.com.